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Product and account support · 产品与账户支持

English is the controlling version for review purposes. Chinese is provided for convenience. / 审核时以英文版本为准,中文供阅读参考。

Email support

For product access, account, membership-code, privacy, or billing questions, email service@englishgo.ai. Please do not send passwords, payment-card details, identity documents, or other unnecessary sensitive information.

邮件联系

产品访问、账户、会员兑换码、隐私或付款问题,请发送邮件至 service@englishgo.ai。请勿发送密码、银行卡资料、身份证件或其他不必要的敏感信息。

Online purchase support

When online checkout becomes available, PayPro Global will act as the merchant of record for eligible online purchases. Use the transaction receipt and the support information shown at checkout for payment enquiries. Current membership purchases do not create automatic renewal charges. EnglishGo.AI will continue to provide product and access support.

在线购买支持

在线下单开放后,符合条件的在线交易将由 PayPro Global 作为记录商家处理。付款问题可使用交易收据和结账页面显示的支持信息。当前会员购买不会创建自动续费扣款;EnglishGo.AI继续负责产品和访问问题。

Operator

EnglishGo.AI is an independent digital learning service operated by an individual seller. The EnglishGo.AI brand, course adaptations, learning activities, images, and audio are independently developed or lawfully sourced.

运营者

EnglishGo.AI 是由个人经营者独立运营的数字英语学习服务。EnglishGo.AI 品牌、课程改写、学习活动、图片和音频均为独立开发或通过合法来源取得。